Your complaint

Your Complaint

We are sorry that you feel you have cause to complain. We are eager to put things right as soon as we can, so please use this form to tell us what has happened.

To help us understand the full details of your complaint, please provide as much relevant information as you can.

Once you have completed this form it will be sent to the appropriate Complaints team, who will contact you as soon as possible with a response to the issues you have raised.

About you

Title *

First Initial *

Surname *

Address *

Postcode *

Telephone number

What is your date of birth?

Email Address

Account number ( if applicable )

What product, if any, do you have? *

Tell us what went wrong *

Have you been in touch with us about this before? *

If you answered 'Yes' to the above question, please give us your reference number, if you have one

What was your address at the time you opened the account you are complaining about?

Did you use a different name when you opened the account you are complaining about?

Did you use a different name when you opened the account you are complaining about? Yes No

If yes, please tell us your name as it was at the time:

Please tell us about anything else you feel is relevant to your complaint

Your complaint

Your Complaint

About you

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